Claims News

PTSD Disclosure Statement Issued to External Facebook & YouTube Content Moderators

Posted on: January 26th, 2020

Reports have been filed in the US and Europe revealing that Accenture, a professional services company that provides external professional services globally, has sent disclosure forms to new hires and existing staff that state that they are fully aware of the possibility that the content they must view as part of the duties may result in them suffering from post-traumatic stress disorder (PTSD).

The disclosure statement is said to read: “I understand the content I will be reviewing may be disturbing. It is possible that reviewing such content may impact my mental health, and it could even lead to post-traumatic stress disorder (PTSD).”

Accenture contractors are employed as external outside monitors for social media sites. The are typically given duties including deleting any inappropriate content. In order to accomplish this task they must view and hear disturbing posts of a violent or sexual in nature. A normal day’s work would include these moderators considering the inappropriate nature of objectionable materials and having to look over hundreds of disturbing images.

This move comes as Facebook is readying itself for coming legal battles with former content moderators that were submitted due to the PTSD they are suffering from due to the content they had to view as part of their daily duties. Legal actions have been initiated in California and Ireland.

The disclosure statements were sent out to Accenture employees in the United States and Europe to complete. Exiting members of staff were issued with the statement in the form of an update. Accenture has three content moderation offices for Facebook in Europe based in Warsaw, Lisbon and Dublin, where workplace safety rules are some of the most stringent globally and include protections for mental health issues.

The form states that “no job is worth sacrificing my mental or emotional health” and that “this job is not for everyone” and includes suggesting that individuals who suffer with mental health struggles due to work might not fit in at at Accenture. There is no provision made, in that statement, to say that Accenture will, as required by federal law, make reasonable accommodations for employees who become disabled due to the duties of their job.

Facebook and Google, YouTube’s parent company have both released statements claiming that they were not asked to approve or review Accenture’s new disclosure form. However, both stated that they direct their professional service suppliers to provide psychological support for content moderators.

The disclosure forms included details of support services that are provided by Accenture such as a hotline and a wellness coach. However it was detailed that these services are not managed by professionally trained experts as, according to Accenture, they “cannot diagnose or treat mental disorders”.

Accenture has also issued a statement in relation to the move which claims the health and said the wellbeing of its contractors is was a “top priority” and added that only new joiners were being asked to complete the forms, whereas current employees were being sent the form as an update. The statement outlined: “We regularly update the information we give our people to ensure that they have a clear understanding of the work they do”.

Social media moderators should not complete this form without consulting with a solicitor first as doing so may impinge on their right to pursue a compensation claim for any future suffering caused by their work duties.



This is an Information site only – if you feel you have a potential claim, you should discuss your situation with a solicitor registered with the Law Society of Ireland.